We understand the emergency of the current situation, however we want to ensure that the basic foods will safely reach the greatest possible number of customers. To avoid the spread of the infection, we have decided to apply some limitations and changes in the rules for shopping through Tesco Online shopping for the upcoming weeks.



    Please ensure your phone number is up to date in your Tesco account

    To support the reduction in personal contact, our driver will contact you via phone, prior to delivery agree where to leave your shopping. They will also agree on any substitute items you may not wish to accept. If you wish your online purchase without any substitute items, please let us know in a note with the order form.



    Payment methods

    We only offer online payment method for new orders. If you selected ‘pay at door’ for an order placed before 13th March, you can exceptionally pay via bank account. You will find more information about payment condition in special document „Acceptation list“, which you will receive together with your online shopping.

    Due to overload of the Tesco Online shopping, payment complications may occur in the final step of your order. In this case, try completing your purchase in an incognito window or in another browser. 



    Maximum order size limits

    To help us offer our service to as many customers as possible, any new orders placed or changed from 26th March will be limited to a maximum delivery size of 80 kg per order, to prevent bulk-purchasing. The limit should not prevent customers from placing orders which are the equivalent to a large family shop.

    If you do reach our maximum limit you will be informed by a message on the website, whilst creating your order.



    Number of items purchased limited

    To make basic foods available to possibly all customers, we have limited the maximum number of products a customer can buy in certain categories. You can find these maximum numbers of purchased products with the particular product. If you have ordered the goods before 14 March in larger quantities, we will do everything to deliver your order. However, due to the currently lower availability of some products, it will not be possible in all cases. Even though some products may be temporarily unavailable, the total product stocks are at a good level and we do what we can to get them uploaded on daily basis.



    Delivery time reservation

    Due to increased customer interest in online shopping these days, there might be fewer delivery dates available. Therefore, it is good to order a delivery service well in advance. You can book your delivery date up to three weeks ahead and change your order until 23.00 before the day of delivery, if you choose to do so.



    Replacement goods

    We would really like to deliver all the goods as ordered, but in some cases, a specific product might not currently be in the stock, so we will deliver its alternative. Our drivers have an important role to play in food delivery, so in this exceptional situation, to eliminate personal contact, you will not be able to return the goods directly to the driver. If you do not wish to keep a replacement product, you can refuse it directly on call with driver or return it to the nearest Tesco store.



    Delivery of all orders in bags only

    To protect you and our drivers, we recommend that you choose to have your order delivered in bags. In this way we can eliminate personal contact with the goods.

    Important information for customers in personal quarantine

    In order to prevent the spread of infection and following the recommendations and measures adopted by the Government of the Czech Republic, we had to take measures in handing over your purchased goods. That is why our driver cannot hand over the delivered goods directly to your hands. To succeed and to protect your health and the health of our drivers, we request you to follow a few simple steps.
    • Let us know if you are in personal quarantine or you are ill, in a note with the order form.
    • Pay online in advance. No other payment types accepted at this time.
    • The driver will call you and agree on the method and place of delivery of the ordered goods. We would like to ensure you that your purchase will still be delivered in a safe way.
    • Please select paper bags for delivery, so we can protect you and our driver as well.

    We hope you find this information helpful. We will do our best to make sure online shopping runs smoothly.

    All our Lines are overloaded at the Moment. We kindly request you to only contact our Call center if your query cannot be answered by this page.

    Any questions? We are here for you

    Call us for free on our Customer line, daily from 07:00 to 23:00.
    We will be happy to answer all your questions. Or write to our Online chat.