icon_search

    We greatly value your trust and thank you for respecting all measures that increase the safety of delivery of your purchases and help protect both you, our customers and our drivers. We continue to do our best to deliver your purchases to you safely. We observe the highest hygienic measures – from the use of face masks and disinfection to maintaining safe distances.


    As long as the current situation allows, we still deliver your purchases up to your doorstep and payment by card is also possible. However, due to the situation, it may change continuously throughout the delivery area or locally. Please keep checking this page to be notified of any possible „Local restriction“ changes.

    In order to best handle the current situation together, we would also like to ask you to follow the instructions below.

    Important information for customers in personal quarantine

    In order to minimize the spread of infection it’s important that you closely follow the measures in taking over your purchased goods when you are in mandatory or voluntary quarantine. We want to deliver your order as safely as possible. To succeed and to protect your health and the health of our couriers, we request you to follow a few simple steps thoroughly.
    • Let us know in advance if you are in personal quarantine, in a note with the order form.
    • If possible, pay online in advance. Although it’s possible to pay at door again, we recommend to our customers in quarantine to still pay online if that’s an option for them.
    • Please inform the courier about your quarantine when he calls you to agree on an appropriate method and place of delivery of the ordered goods. We would like to ensure you that your purchase will still be delivered in a safe way.
    • Please select paper bags for delivery, so we can protect you and our driver as well.
    Thank you for following this procedure to help us provide our service to as many customers as possible.

    Current local restrictions in distribution

    Dear customers,

    we would like to inform you about the current restrictions that apply to locality of XX, XX and XX.
    To increase your safety, we have temporarily introduced the following restrictions on mentiioned areas.

    -  We do not currently deliver to the doorstep,
    -  It is not posible to pay by card a the door. Please select payment online.

    Thank you for your understanding.

    Currently valid restrictions in all delivery areas


    As we strive to make our service available to as many customers as possible and to be sure we’re all safe, the following restrictions still apply to all delivery areas of Tesco Online shopping. Also, we are still adhering to to the highest standards of safety by wearing masks and protecting gloves during the delivery, using antibacterial facilities for disinfecting both the hands and payment terminals and keeping social distancing.

     

     

    Maximum order size limits


    To help us offer our service to as many customers as possible, orders may be limited to a maximum delivery size of 80 kg per order to prevent bulk-purchasing. The limit should not prevent customers from placing orders which are the equivalent to a large family shop. If you do reach our maximum limit you will be informed by a message on the website, whilst creating your order.

     

     

    Please ensure your phone number is up to date in your Tesco account

    To support the reduction in personal contact, our driver will always contact you via phone prior to delivery to agree where to leave your shopping though now they can also deliver it right to your doorstep. They will ask you if you are in a personal quarantine to consider the safest method of delivery. They will also agree on any substitute items you may not wish to accept.

     

     

    Delivery of all orders in bags only


    To protect you and our drivers, we recommend that you choose to have your order delivered in bags.
    In this way we can eliminate personal contact with the goods.

    Everything for your convenience

    The extra benefits of Tesco Online shopping are still valid. However, due to the current situation, their validity may change temporarily. Please check the section of the current local restrictions for any changes.

    Delivery right to your doorstep again

    Delivery right to your doorstep again

    Tesco Online shopping always tries to adhere to the highest standard
    of what it can do for it’s customers. That’s why we’re glad that we
    can bring you back the comfort of delivery right to your doorstep.

    Pay at door again

    Pay at door again

    Though you can still pay for your order online we’re back with
    payment at door to give you back the convenience of the online
    shopping you were used to.

    Changes are valid for orders made 8. 7. 2020 and later.

    Any questions? We are here for you

    Call us for free on our Customer line, daily from 07:00 to 23:00.
    We will be happy to answer all your questions. Or write to our Online chat.