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    FAQ

    Find answers to our most common questions.

    How to send money

    1. Find a location
    Find a MoneyGram agent location near you here.
    2. Prepare for your agent visit. Bring the following information:
    For all sends:
    Your I.D. where applicable
    Your recipient's full name matching their I.D. and their location
    The amount you wish to send, plus fees.
    If sending to a bank account, you also need your recipient's bank name and account number.
    If sending to a mobile wallet, you also need your recipient's mobile number with international dial code.
    3. Complete your transaction
    Where applicable, complete a send form. Give the agent the completed form with applicable funds (including transaction fees).
    4. Notify your recipient
    Save your receipt and share the 8-digit reference number with your recipient for pick-up. Funds sent to a bank account or mobile wallet will be sent directly into the account.
    MoneyGram is available at agent locations worldwide. For an agent location near you, use our MoneyGram agent locator tool.
    MoneyGram fees vary based on the send and receive countries and the amount sent. Use our estimator tool to estimate the cost of your transaction.
    When transfering money from Tesco, the maximum allowed amount is 25,000 CZK.
    The money transfer from Tesco can be paid only in cash.
    Money is typically ready for cash pickup within minutes* after the transfer has been sent successfully.
    *Subject to agent operating hours and compliance with regulatory requirements
    MoneyGram offers a choice of currencies for sending or receiving money in select countries. You can view currency options when using our cost estimator tool.
    Ask your MoneyGram agent for full details on the currency options available for your transaction.
    No. If the country to which you're sending money allows money to be received in more than one currency, as the sender you will select the currency in which the money will be received.
    Use our cost estimator to verify the country you're sending money to allows money to be received in more than one currency.

    1. Make sure they have the correct Reference/Confirmation Number.
    2. Verify your Receiver has a valid photo identification (ID), and that the name on the ID matches the name you provided when sending the money.

    Please note, your name on the transfer record must exactly match your name as it appears on your official ID.
    Requirements may vary by country and agent. Please ask your local MoneyGram agent for details about their process and procedures. For further assistance, contact us by completing the contact form on this site, or call 1-800-666-3947.

    How to receive money

    You'll need the following in order to receive your money transfer:

    Government-issued identification (ID) that displays your legal name1
    Reference number - request the reference number from the person who sent you the money transfer
    Please note, your name on the transfer record, completed by the person sending you the transfer, must exactly match your name as it appears on your official ID.
    Requirements vary by country so please ask your local MoneyGram agent for details about their process and procedures.
    MoneyGram is available at agent locations around the world so we are never far away. To find an agent location near you, use our locator tool on this site.

    1. Ask for the reference number associated with your transfer. The person sending you the money transfer will have the reference number.
    2. Visit a MoneyGram location. Remember to bring your reference number and personal identification*.
    3. Complete the receiver form at the location and hand the completed form to the MoneyGram agent to receive your money.

    You may be required to provide personal identification*, usually one or more of the following:

    Passport
    Driving license
    National identity card or
    Government-issued identification
    You may also be required to provide proof of address.

    Please ask your local MoneyGram agent for acceptable identification formats, as well as details about their process and procedures.

    Requirements vary by country and agent. Please contact your local MoneyGram agent in advance for information about their process and procedures.

    *Please note, your name on the transfer record must exactly match your name as it appears on your official ID.
    Money is typically ready for cash pickup within minutes* after the transfer has been sent successfully.
    *Subject to agent operating hours and compliance with regulatory requirements.

    Anti-Phishing

    Phishing is an online fraud that aims to steal your personal information, for example:

    User names
    Passwords
    Credit card details or
    Secret questions and answers

    Phishing is typically carried out by email and is disguised to appear as a legitimate email from MoneyGram. Links in an email direct you to a fake website that looks like the legitimate MoneyGram online site. Never click on the links in an email. If you wish to visit our site, type our website address into your browser instead of clicking on an email link.
    Here are some things to look for if you suspect you have received a phishing email:

    Links to a website asking you to verify your account information
    Links to a website asking you for a bank account or credit card numbers, user names, and passwords
    Threats if you don't verify your account information, your account will be shut down
    Do not click on the links provided in an email. Instead, type the website address directly into your internet browser.
    The best way to avoid becoming a victim of phishing is to be aware of common scams. Carefully review email messages you receive to see if it is a phishing scam:
    Misspelt words
    English is often a second language for phishers, so misspellings and poor grammar can be key indicators.
    Bad links
    Type the website address directly into your browser instead of clicking on a link in an email message.
    Too good to be true offer
    Always verify offers before beginning a transaction.
    Do not click on the links provided in an email. Instead, type the website address directly into your internet browser.
    If you suspect you've received a phishing email, don't second guess yourself - report it - using the contact us page on this site!

    Consumer fraud awareness

    No. MoneyGram NEVER sends you an unsolicited email asking for your personal or financial information.
    If you receive a suspicious email claiming to be from MoneyGram, please report it to us so we can investigate. Also, if your financial information has been compromised, we recommend you contact your financial institution immediately.
    The person receiving the MoneyGram transfer must present a valid photo ID and know information about the transfer.
    To help protect yourself further, keep all information about your money transfer confidential and be sure you know the person to whom you're sending money.
    If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 1-800-926-9400 in order to have the transaction cancelled immediately.
    Do you have any further questions? Contact us, so we can answer them.