Terms and Conditions

These Business Terms and Conditions (hereinafter the “BTC”) set the rights and obligations for using the service Tesco Online shopping, available by means of www.itesco.cz/potravinyonline/ (hereinafter referred to as "Service") or also via mobile application Tesco Online nákupy. The provisions of these BTC are an integral part of the purchase contract.

The Tesco company presents goods on its website  https://nakup.itesco.cz/groceries/en-GB/ (hereinafter the “Website”) that any customer can order and purchase by means of the Service.

The goods displayed on the Website are related to a reference Tesco store and to an unregistered user; and only at the moment of proper registration the registered user is offered the goods in the premises assigned to the user, at the prices valid on Tesco Online shopping, which is a proposal to conclude a contract by Tesco.

The service is dedicated exclusively to individuals and households. The Service may be used solely by a natural person older than 18 years of age who agrees with the BTC, and registers at https://nakup.itesco.cz/groceries/en-GB/ (hereinafter referred to as the "Customer"). A legal person or a natural person–entrepreneur may not become a customer; between a person under 18 years of age, a legal entity, or a natural person - entrepreneur and Tesco, the purchase contract shall be deemed as not concluded in the context of e- commerce.

A fee is charged for the service.

All presentations of the goods placed on the Website are only informative and Tesco is not obliged to conclude a purchase contract regarding these goods. The availability of the goods presented on the Website is bound to stock availability at reference Tesco store and Tesco does not guarantee its availability.

The service is not intended for the purchase of goods for business purposes. For this reason, Tesco reserves the right to reject a Customer's order if it is clear under all circumstances that it is not intended for natural person.

The Customer will create a shopping list selected from the goods that Tesco offers on the Website through the Service. Creating a shopping list online means selecting products shown on https://nakup.itesco.cz/groceries/en-GB/  webpage in your trolley. Creating a shopping list does not equal with the ordering of these products online, the Customer is not obliged to purchase products selected.

The Purchase contract between Tesco and the Customer is concluded at the moment when Tesco electronically confirms the Customer's order to its email address given at registration.

The Customer is entitled to change his order under the conditions specified in these BTC. If the Customer makes a change in his order (makes a proposal to change the purchase contract), the price of the goods may change according to the prices valid on the day of the change of the order (for more see Article V. Price of goods and payment conditions).

The availability of products shown on the website https://nakup.itesco.cz/groceries/en-GB/ may differ from a particular store’s product availability, it rather depends on the availability of products on the shopfloor of the particular serving store on the day of delivery, so Tesco does not guarantee continuous availability of all products. In order to ensure that the products are available to the highest possible number of Customers, Tesco can introduce buying limits on certain items a Customer can purchase. In this case, the Customer cannot select a higher number or quantity of a product than the upper limit set by Tesco.

If the goods ordered by the Customer are not available, Tesco will propose to the Customer, by sending an electronic delivery note, a change in the content of the Purchase Contract  – in case the Customer has indicated he/she would like to receive other products substituting the originally selected ones. During the product selection, the Customer has the possibility to opt-in or opt-out for substitutions even on product or basket level. The price, package size and brand of the substitute product may differ from the price, package size and brand of the product the Customer selected, and will also be indicated in the e-delivery note sent on the day of delivery, prior to delivery.

Upon delivery,  the Customer is entitled to refuse substituted products in whole or in part. Tesco accepts such Customer's proposal to change the purchase contract without further reservations. The Customer also has the right to proceed in accordance with Article X of these BTC (withdrawal from the contract).

If the goods ordered by the Customer after our electronic confirmation is finally not available or there is another reason why the goods cannot be delivered to the Customer and substitution is opt-out by the Customer, Tesco reserves the right to cancel the order in relation to the goods in question  or cancel the whole order (the purchase contract) if no products are available and adjust the final price of the order by deducting the price of the goods that Tesco will not be able to deliver.

The Customer who provided details of his / her credit card for online payment in advance will not be deducted from the credit / debit card.

The Customer agrees to use the means of distance communication when concluding the purchase contract. Expenses used for distant communication in order to submit a Customer's order does not vary from the basic rate, i.e. the price charged by the Customer's operator for data connection. Tesco does not charge any additional fee.

The availability of goods at the Website is bound to stock availability and Tesco does not guarantee its availability. In order to ensure the goods' availability to the maximum number of customers, Tesco determines a maximum limit of order which is 100 kg per one order. per Customer. In this way the right of Tesco not to deliver goods or to reasonably restrict the demanded pieces, in the event of an individual demand for a too high amount exceeding 100 kg per order in total, is not affected. The determination of a too high amount of goods is always up to reasonable consideration of Tesco, with respect to the prices of goods, kind, stock, transport options etc. The Customer shall always be informed of the non-delivery of an over-limit demand, or of its restriction by Tesco.

The country of origin for fruit and vegetables, as well as the specific type of product such as Roll 43g, Bread roll 50g, and Bread, shall be provided to the Customer at the time of goods' delivery, before concluding a purchase contract, by means of a valid offer at the business premises that deals with the Customer's order on the day of delivery of the ordered goods. Up-to-date information may also be obtained from our customer service team.

The ingredients, allergens as well as the manufacturer of other goods are available directly in the description of each product on the web.

The Customer submits its order by means of application at the Website. A change of order is only possible by means of the User account or by means of a customer help line. Cancellation or change of order may be accepted by Tesco only if it is submitted by 11:59 p.m. on the day preceding the day of delivery.

If the order shall be delivered the same day as the order was submitted, it can be cancelled or changed:

1. a) Until 8:59 am, if the delivery time is in the chosen slot between 1-6 pm, or
2. b) until 12:59 pm, if the delivery time is in the chosen slot between 6-10 pm

Furthermore, the Customer has the right to cancel the entire order immediately after the receipt of the electronic delivery note via the customer help line.

Tesco is entitled to cancel all or part of the order also for technical reasons or technical failure of the Service.

The Customer may withdraw from the purchase contract without providing a reason, within 14 days from the receipt of the goods. The withdrawal is possible also for partial items of the purchase.

In order to avoid any doubts, it is not possible to withdraw from the contract for:

1. highly perishable goods or
2. goods that were irretrievably mixed with other goods that were packed,
3. the Customer removed them from their package, and it is not possible to repack the goods for hygienic reasons, as well as newspapers, journals or magazines, audio or video recordings or computer programmes whose original packaging had been perforated by the Customer.

When returning goods, the Customer is only liable for its decrease in value as a consequence of handling the goods by another manner than the manner necessary in order to learn the character and features of the goods including their function.

The Customer may withdraw from the contract by means of filling in a template form for withdrawal from the contract available here, which the Customer sends to Tesco's registered office.

If the Customer withdraws from the contract, it shall send the goods received from Tesco, at its own expense, to Tesco's registered office or it shall hand the goods over to any Tesco store (considering the assortment of the store) without delay and no later than within fourteen days since withdrawal from the contract.

If the Customer withdraws from the contract, Tesco shall refund all money received from the Customer under the purchase contract including shipment expenses to the Customer, without delay, no later than within fourteen days from the withdrawal, and in the same manner that the funds had been received. Tesco is not obliged to refund money sooner than it has received the goods from the Customer or a confirmation that the goods have been sent out.

Unless after returning goods at a Tesco store the Customer decides to exchange the goods for some other goods, he may be refunded cash for the returned goods for Customer´s request.

To eliminate all doubts and uncertainty, the Customer acknowledges that in the event of returning goods under this Article, the decisive price is the one that the Customer had paid at the time of delivery of the returned goods. The Customer also acknowledges that his Clubcard shall be debited by the relevant number of points. By the provisions of this Article, the provisions of the BTC regulating failure to receive goods for reasons different than the price or for the reason of sending replacement goods for non-available goods, are not affected. At the same time, no rights and obligations of the Customer arising out of the generally binding legal regulations or out of the BTC related to exercising Customer's rights of the liability for defects of the goods (claims for defective goods) are not affected.

When buying new goods from a range of electrical appliances such as batteries, fluorescent lamps, discharge lamps, etc. of the same type, you can return the old electrical appliance to any of our stores (i.e. piece by piece) free of charge at any time during operating hours or your old equipment can be handed over to the courier free of charge. We will arrange for it to be taken back.

In the case of electric appliances which none of the external dimensions exceeds 25 cm, then these appliances can also be handed over free of charge to any of our stores without the obligation to purchase.

You should find this “crossed-out wheeled bin” label on each battery or accumulator to remind you that the battery does not belong in mixed waste, but that it must be returned to the designated collection points.

In addition, the symbol Pb, Cd or Hg is marked below the crossed-out wheeled bin symbol, indicating that these batteries contain the particularly dangerous elements lead, cadmium and mercury.

The ecological disposal of products is provided by the company ASEKOL, a.s., with its registered office at Československého exilu 2062/8, 143 00 Prague 4. Other take-back points and other information can be found on the Asekol collective system website.

Tesco recommends to the Customer not to accept goods which are damaged upon delivery. If any defects of goods appear after the acceptance of goods, the Customer may claim the defective goods:

1. at any Tesco store with respect to its assortment or;
2. by mail to the address of Tesco registered office or;
3. by calling to our Customer service at +420 800222555 or;
4. by sending an email to our Customer service at tesco_cz@tesco.com
5. by filling in our contact form at https://itesco.cz/kontakty/.

The Customer acknowledges that, due to the nature of the Goods, Tesco's complaint may not always be upheld, especially if it has not found obvious defects in the Goods when they are handed over (e.g. food or damage to the protective packaging) and / or if it is not possible to prove that the Goods had the alleged defects already at the time of delivery.

The customer further acknowledges that for fresh food intended for consumption within 24 hours from order delivery, a complaint must be made within 24 hours from order delivery.

If the Customer does not report the defect of the Goods in time, he loses the right to withdraw from the contract.

Unless otherwise provided in the BTC, the provisions of claims and Warranty Guidelines are applicable.

Related provisions can be found in the corresponding section of Tesco Privacy Policy which is accessible through Tesco webpage at: www.itesco.cz/privacy-policy.

Description and Conditions of "Click+Collect" Service

The "Click+Collect" Service is an additional service to the Service. The "Click+Collect" Service allows Customers to pick up goods ordered by means of the Service in person at a Collection Point. The Service Customer may therefore choose between a delivery of goods by Tesco to its required destination or picking-up the goods in person. The use of the "Click+Collect" Service is subject to its availability to the Customer. The "Click+Collect" Service is available only to such Customers who, according to their registration place, belong to individual areas of the Czech Republic where the Service is available. Information on the availability of the "Click+Collect" Service shall be available to the Customer at the time of submitting individual requirements of the order to the Service application. The Collection Point is visibly marked by the logo "Click+Collect" Service. Information on Service price upon using the "Click+Collect" Service shall be available to the Customer at the time of submitting individual requirements of the order to the Service application.

The provisions of these BTC apply mutatis mutandis to the "Click and Pick Up" service, with the exception of Article IX Delivery and Acceptance. The following applies to the receipt of goods within the Click and Pick up service:

Goods Reception at Collection Points

The goods at Collection Points may only be received by a person that has submitted the order and provides the collection point worker with an order number. It is not possible to hand the goods to the Customer without providing an order number. Should the collection point worker have doubts of the authorisation of the person receiving the delivered goods, the collection point worker may require a proof of identity to prove the person's age and identity. If it is not proven that the person is authorised, Tesco shall not deliver the goods.

If, out of reasons not affectable by Tesco, the goods ordered by the Customer are not available and the Customer  has indicated he/she would like to receive other products substituting the originally selected ones, Tesco shall propose to the Customer a change of a purchase contract by offering him the goods that mostly correspond with Customer's order by their character and price. During the delivery, the substituted products will be indicated in the electronic delivery note sent and the printed receipt will be handed over to the Customer. The Customer may accept the substituted products partially or refuse to accept them and Tesco accepts such a change to the purchase contract without any reservation. If the Customer has not provided its bank details prior to the delivery, the amount of not received goods shall not be debited from its payment card. If the goods ordered by the Customer after our electronic confirmation is finally not available or there is another reason why the goods cannot be delivered to the Customer and substitution is opt-out by the Customer, Tesco reserves the right to cancel the order in relation to the goods in question or cancel the whole order (the purchase contract) and adjust the final price of the order by deducting the price of the goods that Tesco will not be able to deliver . If all the goods from the order are not available or cannot be delivered and the substitutions are opted-out Tesco reserves the right to cancel the purchase contract.

Electronic voucher (hereinafter the "e-voucher" or "discount code") is an alphanumeric code delivered to the Customer by means of electronic mail, SMS or received by the Customer by means of a different manner (e.g. a click on an advertising banner). The e-voucher entitles the Customer to a discount from the total price of purchase made by means of the Service. The use of the e-voucher is regulated by the BTC of the Service and by conditions connected to the e-voucher and expressed to the Customer.

The use of the e-voucher may be bound upon the Customer meeting conditions e.g. to reach a purchase price determined in advance, registration to the Service within a time framework and so on. The e-voucher is non-transferable, it may not be exchanged for cash and it does not entitle the Customer to a right for other performance than performance connected with the e-voucher. The validity of the e-voucher is time-restricted. After the time limit expiration of the e-voucher, there is no more entitlement to a discount.

The e-coupon is applied by entering the code at the appropriate field during the electronic purchase in the Payment section. Eligibility for obtaining an e-coupon may be subject to verification by submitting a document / confirmation of the legitimacy of using the e-coupon.

Unless otherwise provided in a specific case, only one e-voucher may be used within one order submitted by means of the web or mobile Service application, and the specific e-voucher may only be used once.

It is believed that by using the e-voucher the Customer agrees with the terms and conditions of its usage. If at the time of goods' delivery a purchase contract between Tesco and the Customer is concluded for a purchase price lower than the conditions for using the e-voucher, the entitlement to a discount connected to the e-voucher shall be terminated, and the Customer shall be charged the purchase price in full.

By using the e-coupon, the Customer is responsible to Tesco that he is a proper and authorized recipient / Customer and holder of the e-coupon and at the same time that he uses it in good faith and does not abuse it. If there are a reasonable doubts on the part of Tesco that the recipient / Customer / holder has obtained the e-coupon in another way than stated in these BTC (purchase, fraud), misuses the e-coupon or commits another infringement, Tesco reserves the right unilaterally refuse to accept an e-coupon obtained or used in violation of these BTC or reserves the right to cancel any e-coupon. Tesco reserves the right to take any additional action it deems appropriate in such cases.

Tesco accepts no liability for a possible misuse of an e-voucher, its unavailability due to technical problems or due to the e-voucher being stolen from the Customer. The Customer is fully liable for consequences arising out of the misuse of the e-voucher or its sharing with other persons. The e-voucher for free transport is not valid for the "Click+Collect" Service. For the purposes of Clubcard points determination that the Customer is entitled to, the decisive price is the discounted purchase price.

Tesco reserves the right to change / terminate all e-coupons or change their terms at any time without prior notice to the Customer.

Excluded goods and / or services

Some products and / or services are excluded from E-coupon bids. You cannot use E-coupons tobacco products, tobacco products, infant food and prescription medicines (so-called excluded products). Tesco reserves the right to identify other products and / or services that may be excluded. Any such excluded goods and / or services will be notified on an E-coupon or will be published on the website. The excluded goods and / or service will not be counted in the purchased shopping list or purchase and will therefore not be subject to any discounts.

Providing of electronic communication by Tesco Mobile is regulated by General Business Terms and Conditions available on www.tescomobile.cz/podpora/vseobecne-podminky.

In the event of contradiction between the Czech and English version of the BTC or the content of the Website the prevailing version is Czech. Should any of the provisions of the BTC be found invalid by a respective court, the invalidity of such provision shall not affect the validity of the other provisions of the BTC, which remain valid and effective. If Tesco does not exercise its rights arising in the event of an individual or repeated breach to BTC, this shall not be considered a waiver of rights of Tesco and it shall not affect Tesco's rights to enforce the performance in any way.

Tesco is entitled to change the BTC to a reasonable extent at any time. Tesco will inform Customers of such change no later than 7 calendar days before the effective date of the new version of the BTC, via the email address specified in the Customer Account. If the Customer does not agree with the new wording of the BTC, he has the option to cancel his Customer Account. If he does not do so by the effective date of the new BTC, it is considered that he agrees with the change and will follow these BTC. The Customer is always entitled to cancel his Customer Account and at the same time is not obliged to use the Service.

These BTC as well as all commitments arising out of the Service usage are regulated by Czech legal order. Solution of possible disputes is fully within the jurisdiction of the court of the Czech Republic that has territorial jurisdiction according to the seat of Tesco. In the event of dissatisfaction, the Customer may contact Tesco by means of customer support contacts or contact a state supervision body, e.g. Czech Trade Inspection.

This version of the BTC applies to all orders created after the effective date of these BTC and also to orders that were changed by the Customer after the effective date of these BTC.

Out-of-court resolution of consumer disputes is a system that enables an alternative procedure in resolving disputes between consumers and entrepreneurs, outside traditional judicial proceedings. In the event of dissatisfaction, the customer may file a complaint with an out-of-court dispute resolution body, which in this case is the Czech Trade Inspection Authority, as the competent authority of state supervision. The Czech Trade Inspection Authority has the necessary information about an alternative procedure that can be used by the customer to resolve the dispute. For more information about out-of-court resolution of consumer disputes, please visit the Czech Trade Inspection Authority’s website at www.coi.cz.

The consumer can also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.

Contact phone number: +420 800 222 555

Contact email: tesco_cz@tesco.com

Contact form: https://itesco.cz/kontakty/

Terms and Conditions valid before 30.4.2024

In Prague, 30.4.2024

The Tesco Clubcard Loyalty Program is owned and operated by Tesco Stores ČR a.s. with its registered seat at 100 00 Praha 10, Vršovická 1527/68b, Czech Republic, ID number: 45308314, registered within the Commercial Register held by the Municipal Courtin Prague, insert: 1377, section B (hereinafter as “Tesco”). Tesco Clubcard Loyalty Program is dedicated to customers of Tesco stores and users of Tesco Online Shopping service and it enables them to collect points on personal account for shopping at Tesco stores in Czech Republic or via Tesco Online Shopping service. (hereinafter as “Clubcard Program” or “Program”). In return for the point collected, Tesco from time to time may give the customers various rewards and also may provide additional benefits to Members. More information about the Clubcard Program is available at Clubcard Program website https://www.itesco.cz/clubcard/ and  at customer service desk in each store, at toll free Customer Engagement Center line 800 222 555, or email address: tesco_cz@tesco.com. 

All natural persons over the age of 18 with a delivery address in the Czech Republic can participate in the Program  who agree to these general terms and conditions of the Program(hereinafter referred to as the "Member"). Legal entities and entrepreneurs cannot participate. Only one Clubcard account can be used, multiple memberships are not possible. By registering to the Clubcard Program the customer agrees to the terms and conditions of the membership and declares that he/she has acknowledged with its content.

After registration, the Member may receive a physical card (hereinafter as the “Clubcard”) upon his/her choice. In the case of submitting an application online, via the app, etc., the Clubcard will be provided to the Member via in electronic form, the form will be accessable via Clubcard mobile application. Each Clubcard, physical or digital, has its individual Clubcard number that is assigned to the Member. The usage of Clubcard is considered to be the acceptance of the terms and conditions. The Clubcard is owned by Tesco and it is dedicated for collecting points for purchases. It can be used by the Member only and cannot be traded for financial gain. The Clubcard can only be used for end-user purchases. When VAT invoice is issued, it cannot be validated in that transaction. Given that Tesco is a retailer and offers goods to final consumers, Tesco reserves the right to deduct any points from the personal Clubcard account of the Member that has been received for purchases intended for business purposes. Tesco also reserves the right to suspend or terminate membership in the Clubcard Program of a Member in case there are reasonable doubts that purchases made by the Member are intended for business purposes (in terms of volume of purchases) not for personal consumption. Tesco reserves the right to deduct points from personal Clubcard account and to suspend or terminate membership in the Clubcard Program of a Member also if there is a reasonable suspicion of any other fraudulent and unjustified activities aimed at gaining Clubcard points in an unauthorized way or for any other reason Tesco considers as a violation of this terms and conditions or breach of the good moral and ethical behavior as to Tesco’s standard.

Clubcard can only be used at Tesco and at Tesco’s contractual partners. There can be different conditions applied at the contractual partners, for further details please contact the partners.

If you lost your Clubcard, please, contact Customer Engagement Center line where you can apply for a new card and have your points merged with the previous lost one. To apply for the new card, and to merge it with the lost card, the data and the Clubcard number of the previous one are required again.

If you do not know the number of your previous card, our colleague at Customer Engagement Center line can help you after data reconciliation. Two cards can only be connected in this way if the lost card and that the newly activated card is owned by the same person. Tesco reserves the right that if this condition is not met, delete the unauthorized points.

In order to be able to assign the points for the purchase and to use other Clubcard benefits, the Member needs to be correctly registered for the loyalty program and Member needs to use his Clubcard registered in his My Clubcard Account at checkout at the time of payment when shopping in a store or through the Tesco Online Shopping service. Registration can be done via the Tesco website, the Clubcard application or Customer Engagement Center line.

Points credited using the Clubcard issued for one My Clubcard Account will be cumulated on respective My Clubcard account. Clubcard points can also be collected under additional terms & that will supplement this Terms & Conditions, as issued and amended from time to time.

If the Clubcard is not properly and completely registered in the My Clubcard Account, it will not be possible to collect points on this Clubcard. Tesco reserves the right to cancel unregistered and anonymous Clubcards and at the same time not to provide Clubcard points.

The minimum purchase amount for which points are assigned is 10 CZK. For every 10 CZK spent, 1 point will be assigned to the account. The value of 1 point is 0.1 CZK. Tesco reserves the right to determine the maximum purchase amount for which points will be assigned.

Tesco reserves the right to change these conversion rates at any time, and each change will be effective on the date of its publication on the webpage: https://www.itesco.cz/clubcard/ and https://itesco.cz/pravidla-a-podminky/ENG. 

Points are recorded on the Member's personal account and the total number of points collected by the Member is displayed on the receipt for the purchase made, it is also available in the personal online account of the member v Tesco Clubcard application or My Clubcard account. Points are not transferable to another Member.

In the event that points are not assigned to the Account after submitting the Clubcard at the checkout, the Member is entitled to file a claim in the same Tesco store at Customer Service Desk presenting the receipt or other document proving the purchase within 1 calendar day after the purchase. Later complaints will be disregarded. In the event that the customer fails to submit the Clubcard, the points cannot be credited later and the complaint is disregarded. 

In case of returning an already purchased product within the "Inappropriate purchases" service, the points will be earned for purchase of this product automatically deducted.

The collection point does not apply to catering and gift certificates for the purchase of packings; tobacco products and electronic cigarettes; initial infant formula; newspapers and magazines; an advance payment for returnable bottles and containers, public transport ticket, operations carried out via Sazka terminal, highway signs, shopping bags. These products are also excluded from the use of coupons and discount voucher.  Based on decision by Tesco, there can be other products for which points cannot be collected in the future. Payments to Financial Services products and services (including bill payments, mobile phone top up, international money transfer, banking, insurance and travel products) are also not covered by points counting unless defined otherwise for specific products and services or promotions connected with those.

For a current list of products and services that are not eligible for points, visit: www.clubcard.cz.

Points collected on the account do not have monetary value until they are not converted to vouchers either in the Clubcard application by the Member or by Tesco at the end of the collection period.

Accumulated points are converted into rewards. Rewards in the form of Clubcard vouchers will be sent to all Members who have collected the minimum required number of points in the relevant period, unless the Member has already transferred them to coupons in the Clubcard mobile application.

The minimum number of collected points required to obtain Clubcard vouchers and the date of the next billing are available at www.clubcard.cz and on the Customer Engagement Center line  The total value of the Clubcard discount voucher depends on the number of collected points rounded to multiples of fifty.

The number of points that exceeds a multiple of fifty is automatically transferred to the next period, as well as the points of those Members who did not collect the minimum number of points for obtaining a Clubcard discount voucher for the given period. The value shown on Clubcard vouchers cannot be redeemed in cash. Unspent value of Clubcard vouchers will not be refunded but can be carried over to the next period.

Clubcard vouchers cannot be exchanged for cash. Rights to rewards linked to purchased goods, as well as Clubcard vouchers, are nontransferable. If Clubcard vouchers are showing signs of alteration and/or damage, Tesco reserves the right to reject them.

Customers can also receive additional Clubcard coupons that  can be redeemed in the same way as other Clubcard coupons. Tesco reserves the right to independently decide on the number of additional coupons  addressed to customers during the calendar year.

In addition, Members can receive additional coupons for a discount immediately after payment for the purchase printed out after the receipt. These additional coupons cannot be used in Tesco online purchases and at Tesco petrol stations. Tesco reserves the right to provide additional ways of spending or redeeming points for Members.

Only the Member is duly authorized to be the recipient of the rewards and he/she can use them only in good faith. If the Member redeems, attempts to redeem, or encourages the redemption of rewards to obtain discounts to which he/she or a third party are not entitled he/she might be committing a unlawful conduct. If Tesco suspects that any rewards or points are being used unlawfully or against its original purpose, Tesco may reject or cancel any rewards and/or points concerned, and the Member will have no right to claim against Tesco in respect of any rejection or cancellation made by Tesco as a result of the aforementioned misuses. Tesco reserves the right to take any further action it deems appropriate in such instances. Rewards distributed or circulated without the written approval of Tesco in any manner, especially on an Internet website or social media platform, are not valid for use and may be rejected or cancelled immediately.

Members should register their Clubcards on My Clubcard Account and obtain access to additional services and functionalities within My Clubcard Account, such as tracking points, the electronic update of their personal data, view transactions made using the Clubcard from the current one and from the previous two Clubcard billing periods, electronic access to active rewards with the possibility of printing them, the ability to change the preferences of contact and give additional marketing approvals. E-mail is required for registration to the My Clubcard Account.

After registration, Members get individual access to My Clubcard Account by logging into it providing an email address and a password.

Tesco may limit or block the functionality of My Clubcard Account for a definite or indefinite period in case that the Member violates the conditions of use of My Clubcard Account or if there is a reasonable suspicion of access to My Clubcard Account by unauthorized persons. In order to remove access to My Clubcard Account, please contact the Customer Engagement Center line or Tesco Contact Office.

Members are able to download the Clubcard Mobile Application free of charge using mobile devices equipped with the Android 5.0 operating system and newer, iOS 11.0 and newer. The Clubcard Mobile Application is available for download in official Google Play (Android) and App Store (iOS) stores for free. Clubcard Mobile Application uses data transfer and therefore using it by the Member may result in charging the fee in accordance with the price list applicable to the operator. Clubcard Mobile Application enables access to the services and functionalities of My Clubcard Account, scanning the Clubcard and using it in electronic form, as well as using the rewards in electronic form.

Any claims relating to the crediting of points to the Clubcard must be made at the time of the purchase to which the crediting of points relates. Later complaints regarding the crediting of points will not be taken into account. If the Member does not receive the vouchers to which he is entitled after the end of the relevant Clubcard period, and at the same time does not raise his complaint on the toll free Customer Engagement Center line within one month from the expected date of receipt of the bill indicated on the receipt, his right to receive them shall cease. Points for undelivered Clubcard vouchers can be transferred to the next period based on a successful customer complaint. Tesco is not responsible for the delivery of any parcels to Clubcard Members by the courier. All possible complaints, objections or disputes in connection with the Clubcard program are decided by Tesco with final effect. With objections, complaints and claims regarding the crediting of points for purchases of goods and services from contractual partners, the Clubcard Member is obliged to contact this partner directly. Tesco is not responsible for the obligations of the partner and any liability of Tesco in connection with the services of the contractual partner is excluded.

In cases where the Member withdraws from the contract in respect of goods for which Clubcard points have been awarded, Tesco may deduct points from the Member's account equal to the value of the returned goods in accordance with the converted value according to which they were calculated.

Related provisions can be found in the corresponding section of Tesco Privacy and Cookie Policy which is accessible through Tesco webpage at: https://itesco.cz/privacy-policy/

Membership can be terminated at any time by the Member by calling the Customer Engagement Center line, sending the request to the Contact Office or by deleting Clubcard account in Clubcard application. Membership expires at the expiration of 30 days from the time of receipt of Tesco's termination request.

The membership is also cease to exist upon Member’s death or by the date, the Member is legally declared dead. The membership and the rewards associated with this membership are not legally enforceable and can not be the subject of inheritance proceedings.

Tesco shall be entitled to terminate the Membership and delete accumulated points from the account with immediate effect if:

• the Member has not used his Card for 24 months;
• at any time in case of serious reason, in particular, the Member fails to comply with these Terms and Conditions or any other violation of the Clubcard Program; if the Member has committed an act contrary to the law or good morals;
• as a result of which Tesco or its employees or any third party suffered or could suffered damage, or other material and/or non-material damage. The assessment of such a serious reason belongs exclusively to Tesco.

The moment of cancellation or termination of membership for any reason will invalidate any points you have so far accumulated, but not spent, and Customer cannot for that reason claim any refund or damages from Tesco.

Tesco is entitled to change these Terms and Conditions at any time, however the rights acquired pursuant to the previous Terms and Conditions will be fully respected. The new Terms and Conditions are valid on the day of its publication on the webpage https://www.itesco.cz/clubcard/ and https://itesco.cz/pravidla-a-podminky/ENG. 

Tesco reserves the right to terminate the Clubcard Program at any time.

If these General Terms and Conditions are available in other language than Czech, the Czech version always takes precedence over any other language version.

Once the new Term and Conditions become effective, it is considered that the member agrees with the change of terms when the card is used during a payment transaction.

In all matters not covered by these Terms and Conditions, the provisions of Czech Republic law shall apply.

Any disputes arising from participation in the Clubcard Program will be settled amicably, in the absence of a satisfactory agreement, disputes will be subject to resolution by a court competent in accordance with the applicable provisions.

Out-of-court resolution of consumer disputes is a system that enables an alternative procedure outside of the classic court process when resolving disputes between consumers and entrepreneurs. In the event of dissatisfaction, the Member may, with his initiative, turn to the subject of out-of-court dispute resolution, which in this case is the Czech Trade Inspection as the competent state supervisory body. The Czech Trade Inspection has at its disposal the necessary information about the alternative procedure by which the Member can resolve the dispute. More information on out-of-court settlement of consumer disputes can be found at the website of the Czech Trade Inspection: adr.coi.cz, email: adr@coi.cz.

The consumer can also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.

If there will be any changes in the personal data provided in the registration form, customer must report it to Customer Engagement Center line or to Contact Office. Tesco does not have any responsibility for any issues coming from the absence of reporting. Customers have the responsibility to keep Cards, and rewards safe. Tesco does not have any responsibility for any issues coming from the absence of these safety measures. If a Tesco employee gives any information that is contradictory to this Terms and Conditions, it is not equivalent to the amendment of it.

These Terms and Conditions are valid and effective from 02. 05 .2023

In Prague, 24. 04. 2023

These general terms and conditions (hereinafter referred to as “TOC GTC”) set forth a description and the terms of Tesco Online Club membership service of Tesco Stores ČR a.s., with its registered office at Vršovická 1527/68b, Vršovice, 100 00 Praha 10, ID number: 45308314, registered in the Commercial Register maintained by the Municipal Court in Prague Section B, insert 1377 (hereinafter referred to as “Tesco”).

Tesco Online Club is an additional membership service to the Groceries on-line service that provides various benefits  to members. The TOC GTC defines the description of Tesco Online Club membership service, the conditions of its use, and regulate the rights and obligations between customers and Tesco within the framework of the service.

Application: the Tesco Online Shopping website and mobile application.

Website: https://nakup.itesco.cz/groceries/  website.

Customer: the recipient of the Service, a natural person over the age of 18,  who accepts the general terms and conditions of Tesco Online shopping. A legal person or a natural person–entrepreneur may not become a Customer.

Confirmation: Confirmation sent via the Interface and via email by Tesco confirming the payment of the Membership Fee.

Shopping: products as a whole selected by the Customer on the Interfaces for delivery.

Interfaces: Website and Application together.

Home delivery: the method of acceptance of the Shopping, in which Tesco delivers the Shopping selected by the Customer to the delivery address provided by the Customer.

Member: Customer with an activated Membership.

Membership: Tesco Online Club membership.

Membership Contract: Membership service agreement concluded by and between the Customer and Tesco after submitting the Request and the payment of the Membership Fee upon recieving the Confirmation. 

Membership Fee: The fee charged by Tesco for the Tesco Online Club Membership. The Membership Fee is divided proportionally into monthly payments that are deducted regularly on a monthly basis for the duration of the Membership Contract.

Membership Plan: A type of the Membership, which has been determined by the duration and/or other characteristic and which includes each automatic renewal of Membership.

Renewal: Automatic renewal of the Membership Plan on the last day of the current Membership Plan unless the Member does not switch it off . Renewal is set by default while joining TOC. With the Renewal the duration of purchased Membership Plan is prolonged by the same time period.

Request: the conduct of the Customer when, after choosing the Membership Plan,  clicking on the button expressing the intention for joining to submit his/her request for  the Membership to Tesco.

Service: Tesco’s Groceries on-line service, which provides Customers with the opportunity to purchase products and available via the Interfaces (Tesco Online shopping).

TOC service: Tesco Online Club membership service.

Tesco Group: means Tesco's parent company and its subsidiaries, affiliates and joint ventures  including Tesco itself.

Withdrawal Period: the 14 days’ period from the day of activating the Membership or day of Renewal.

The Customer may apply for a Membership through the Interface and enjoy the benefits associated with a Membership for the stipulated Membership Plan. The preconditions of the Membership are that the Customer:

• has a registration and a Tesco Online shopping user account on the Interface,
• has accepted these TOC GTC and
• pays the Membership Fee.

The benefits of the Membership may be activated in the Tesco Online shopping user account of a Customer. All benefits of a Tesco Online Club Membership are solely related to the Member's user account and email address.  The list of applicable benefits of the Membership are available to the Member after logging into the Tesco Online User Account and are specifically due to the Member when using the Service.

The full list of Membership benefits is presented to Customer before the Membership Contract is concluded and is also available here: https://nakup.itesco.cz/online-club. The Member acknowledges that the list of Membership benefits may change.

The Customer may apply for a Tesco Online Club Membership after logging in to Tesco Online shopping account on the Interfaces by selecting the appropriate Membership Plan and clicking on the button expressing the intention for joining and submitting the Request. The Customer is then directed to a secure internet bank card payment interface, on which the Customer can pay the Membership Fee related to the Membership Plan using his / her bank card details. By confirming the bank card details the customer expressly states that he or she would like to become a Member. Right after the payment is done, Tesco will send the Confirmation. Upon Confirmation of the Request the Tesco Online Club Membership Contract is concluded and Membership will be established, the Membership will be valid. From the moment of conclusion of the Membership Contract, the Tesco Online Club Membership is activated in the Member's Tesco Online user account and the Member becomes entitled to the benefits of the Tesco Online Club Membership.

The Membership will be activated before the expiry of the 14-day period for withdrawing from the Membership Contract. The right to withdraw from the contract within 14 days remains, whereby Tesco will refund the full Membership Fee paid to the Member if the Membership Contract is withdrawn.

Upon joining Tesco Online Club, the Renewal is activated, and Membership Contract will be renewed for the same period as purchased Membership Plan. Member can switch the Renewal off in his/her Tesco Online Club account till the day before the last day of his/her current Membership Plan. In such case the Membership Plan expires at the end of the stipulated period.

The Customer agrees to use the means of distance communication when concluding the Membership Contract. Expenses used for distant communication in order to submit a Request does not vary from the basic rate, i.e. the price charged by the Customer's operator for data connection. Tesco does not charge any additional fee.

The Membership Plans and Fee are available here and via the Application.

The Membership Fee depends on the selected Membership Plan.

The Membership Fee in CZK and includes VAT.

After payment of the Membership Fee, Tesco will send the Member a receipt or invoice in accordance with the applicable legal provisions to the e-mail address associated with his / her user account.

Tesco Online Club Membership can be paid online via Visa and Master Card payment cards. No other payment method is possible.

The Membership Fee will be deducted on or after the day the Member concludes the Membership Contract and every month until the end of the Membership Contract. The debited amount and frequency depend on the chosen Membership Plan and payment option. Tesco will try and ensure the Member’s  Membership Fee is deducted on the same day of each month.

The Membership Fee will also be debited automatically each time the Members’s Membership is renewed until the Member exercises his/her right to cancel Renewal according to Section X. of these GTC.

The Membership will be Suspended if Tesco is unable to process the payment of the Membership Fee. This can happen for example if a Member’s credit card has expired or there is not enough cover on it. This Membership Suspension will continue until Tesco receives the Members’ Membership Fee. If the Member does not update his/her payment card data within 41 days after the original termination date of the Membership Plan, the Membership will be cancelled. If the payment card details are updated within 41 days after the original termination date of the Membership Plan, the Membership will continue and will be extended for the period corresponding to the period of suspension. During the Membership Suspension, the Membership Fee is also suspended, and the Member cannot use the Benefits of Tesco Online Club until the payment card details in the Member's Account are updated and the Membership Fee is paid.  

Pursuant to the applicable legislation, the Member is entitled to withdraw from the Tesco Online Club Membership Contract within 14 days of the conclusion of the Membership Contract or within 14 days of the commencement of the relevant Membership Plan without giving reasons. The Member is obliged to inform Tesco of this fact.

Upon such withdrawal, the Member will not be entitled to any benefit of the Membership, given that in such cases the Membership ceases to exist upon notifying Tesco.

To exercise the right of withdrawal, the Member needs to inform Tesco of his/her decision to withdraw with an unequivocal statement made by any means of contact listed in Section XVI. For this purpose, the Member may use the sample form of contract withdrawal here or may submit withdrawal request electronically here. The deadline for contract withdrawal is maintained if the Member sends a notice regarding the exercise of the withdrawal before the expiry of the Withdrawal Period. Upon receipt of the withdrawal, i.e. after completing the form, the paid Membership Fee for the affected Membership Plan shall be credited to the Member within 14 days after the date on which Tesco received notification of withdrawal from the Member.

The Membership Contract is concluded between Tesco and the Member for a fixed period of time, namely for the Membership Plan selected during the activation of the Membership by Customer. The Membership Contract is automatically and repeatedly renewed at the end of each Membership Plan unless and until the Member provides Tesco with notice to terminate the Membership.

 Please see  Section X. of these GTC  below for further information.


By signing up for Membership, the Member authorizes Tesco to take the Membership Fee each month and when Membership automatically renews. This will be done using the payment details from the payment card that the Member has provided to Tesco upon signing up for Membership.

To Members who have cancelled the automatic renewal of the Membership Tesco will send reminders about the fact of being close to the end of the period of the Membership. If the Member requires to remain a Member of the Tesco Online Club Membership after the end of the prepaid period, she/he must activate the Membership again by purchasing a new Membership to be deleted as it is duplicaiton [DM1]

The Membership contract expires at the end of the last day of its duration if not Renewed. 

If the Customer’s Tesco Online account is terminated for any reason, such termination will result the termination of the Membership as well. The Member is not entitled neither to full nor to partial refund of the Membership Fee. This does not apply if the Member cancels the Service within the Withdrawal period according to point VIII. of these TOC GTC and in the event of cancellation of the Service according to the Article XIV. of these TOC GTC.

The Member is not entitled to assign or transfer the Tesco Online Club Membership or any rights or obligations arising from it to a third party, even free of charge.

Cancellation of the automatic Membership Plan Renewal.

To stop automatic Membership Plan Renewal, the Customer must notify Tesco by visiting the My Membership Plan page or by means of contacts listed in Section XVI. If the automatic Membership Plan renewal is cancelled, the Membership Contract ceases at the end of the current Membership Plan. The Member is therefore not entitled to a refund of the already paid Membership Fee, or part of it, and has access to all the benefits of Membership until Membership is terminated. Delivery charges will apply for any order that is to be delivered after the end of the Membership Plan.

Tesco has the right to cancel Tesco Online Club Membership if Tesco has reason to suspect that the Member has violated the TOC GTC or legal provisions, and/or Member misuses the Membership.

The Member may not assign or transfer Tesco Online Club Membership or any rights or obligations arising from it to a third party, even free of charge.

Tesco reserves the right to temporarily suspend the TOC service for technical reasons.

Tesco shall not be liable for any damages or any other consequences incurred by Member as a result of or in connection with the conduct of individual Member, how the Interface is used by Member or other circumstances incurred by Member.

Tesco is not liable for damages caused by force majeure or for failures of the Interface caused mainly by interruptions in the power supply.

Tesco reserves the right to temporarily limit the provision of all benefits associated with the Membership. Such a limitation of the provided benefits may be caused by an extraordinary and unpredictable situation, which may lead to temporary exhaustion of Tesco's capacities (especially a state of emergency caused by the uncontrolled spread of the disease (e.g. COVID-19) or unexpected nationwide and/or local restrictions or other competent authorities).

Tesco is not responsible for the smooth, uninterrupted, error-free, and secure operation of the Interface. Tesco is not liable for advertising or promotion carried out by any third party through the Interface or for errors caused by third-party intervention on the Interface or as a result of its use contrary to its intended purpose.

Furthermore, Tesco is not responsible for the services provided by entities other than Tesco, in particular the payment system operators or rights and obligations connected to the abovementioned services provided by the third party.

The Member may make his/her complaint in writing or in person relating to the conclusion of the Membership Contract, or to the Membership Service. Tesco immediately investigates the oral complaints and remedies them as necessary. If the Member disagrees with the handling of his/her complaint or the complaint can not be investigated immediately, Tesco will respond in 30 days to any written complaint made in this regard.

The Member may submit complaints, suggestions, and claims concerning the Membership by means of contact listed in Section XVI., or submit a form here. Tesco notifies the Member of the manner of handling the complaint in accordance with applicable law.

Out-of-court resolution of consumer disputes is a system that enables an alternative procedure in resolving disputes between consumers and entrepreneurs, outside traditional judicial proceedings. In the event of dissatisfaction, the customer may file a complaint with an out-of-court dispute resolution body, which in this case is the Czech Trade Inspection Authority, as the competent authority of state supervision. The Czech Trade Inspection has the necessary information about an alternative procedure that can be used by the consumer to resolve the dispute. For more information about the out-of-court resolution of consumer disputes, please visit the Czech Trade Inspection Authority’s website at adr.coi.cz, email: adr@coi.cz  The supervisory body of Tesco in the provision of services is the Czech Trade Inspection Authority and Member can also fill a complaint to  this Authority.

The Member can also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.

Tesco operates Tesco Online shopping and Tesco Online Club on the basis of a business license. The business inspection is carried out by the relevant business office within its jurisdiction.

Tesco is entitled to change or supplement these TOC Terms and Conditions and Fees to a reasonable extent at any time, of which Members will be informed in advance via an e-mail message or in another suitable way so that they can easily acquaint themselves with the current version. If the Member does not agree with the change of the General Terms and Conditions or Fees of the Service, they are entitled to terminate the Membership Contract with a notice period of one month, which begins on the day following the day on which the notice was delivered to Tesco and Tesco will provide a partial refund to Member.

These Terms and Conditions and the relationships arising from them are governed by the law of the Czech Republic.

The rights and obligations not regulated by this Chapter of Terms and Conditions are subject to the general terms and conditions of the Tesco Online shopping, which shall apply with the necessary modifications and the relevant provisions of legal regulations in force and effect in the territory of the Czech Republic. All disputes arising from this Membership, if the parties fail to reach an amicable settlement, will be resolved by the competent courts of the Czech Republic.

The Membership Contract is concluded in the Czech language and these Terms and Conditions are essential part of it. Informative English translation is available for Customers. If there is a difference between the Czech and English translation of the TOC GTC or the contents of Interfaces, the Czech version shall prevail. Membership Contract is not archived by Tesco and is not accessible to the Member. If a court of competent jurisdiction sets out the invalidity of certain provisions of the GTC, the invalidity of that provision shall not affect the other provisions of the Terms and Conditions, which will continue to remain in full force and effect.

If, in the event of single or repeated breaches of the Terms and Conditions, Tesco does not exercise its rights in relation to the breach of contract, it shall in no way be considered a waiver.

Tesco reserves its rights to terminate the Tesco Online Club without given reason. If Tesco completely terminates Tesco Online Club, the Member is entitled to a refund of an aliquot part of the paid Membership Fee, taking into account the number of months of provided Membership.

• Customer Care contact - https://itesco.cz/kontakty/

• phone number: 800 222555

• e-mail: tesco_cz@tesco.com

These TOC Terms and Conditions shall enter into force on 01. 08. 2023