When the ordered product is not in stock, we offer you a similar one instead. These products are called substitutes. You can find them in the email order summary.
How to allow substitutes in your order? During the online shopping tick the box allowing us to add substitutes to your order if needed. You can allow substitutes for the whole order or for specific products only. If you don’t want any substitutes, leave the box unticked.
The price, package size and brand of a substitute may differ from the original product.
You can always reject Substitutes and give them back to the courier. You won’t be charged.
If we cannot find a fitting substitute, no product will be added to your order. You won’t be charged for the unavailable product.
Need help? Please call the Customer Service on +420 800 222 555. We are here for you every day from 8 am to 11 pm. By phone we can solve any complaint faster and often without asking you to visit our store.