Online Shopping Frequently Asked Questions ClubcardDocuments

Online Shopping Frequently Asked Questions

About Online Shopping
I’m a first time shopper
Managing my account
Online Shopping prices
Delivery, Payment and Returns
E-coupons and Clubcard 
Click+Collect service
Product Ratings and Reviews
General Terms and Conditions

Click+Collect service

What is Click+Collect?
How can I use Click+Collect?
Where can I pick up my order?
Do I need an ID to collect my order?
Can someone else pick up my order?
When can I pick up my order?
What if I am late to pick my order?
How much does the Click+Collect service cost?
Where do you store my order?
I want my order prepared in paper bags.
Should I arrive in a car to pick up my order?
What if the ordered product is not available?
I want to return the Substitute
I want to change or cancel my Click+Collect order