Online Shopping Frequently Asked Questions ClubcardDocuments

Online Shopping Frequently Asked Questions

About Online Shopping
I’m a first time shopper
Managing my account
Online Shopping prices
Delivery, Payment and Returns
E-coupons and Clubcard 
Click+Collect service
Product Ratings and Reviews
General Terms and Conditions

Delivery, Payment and Returns

When will you deliver my order?
I want to pick the delivery date and time
How much will I pay for delivery?
Where can I check order delivery time?
Is there an age limit for receiving orders?
Will you deliver to my flat door?
What if I’m late to pick up my order?
What if there is a product missing in my order?
How can I claim or return the products?
How will I pay for orders?
How can I pay online?
What payment cards do you accept?
What is a Payment wallet?
What does 3DS mean?
How to save a payment card?
I deleted the payment card. What happens to my order?
I can’t add my card to the Payment wallet
What if my payment fails?
I want to edit or cancel my order
Will I be charged for cancelling my order?